Mailing Address: 1011 Holdsworth Cres., Milton, Ontario, Canada  L9T 0C3.

We want you to be completely satisfied with your purchase. Simply return any unworn item within 30 days for an exchange or refund. Shipping charges are not refundable unless we made an error in your shipment. Product that shows signs of wear are not returnable and not refundable.

 

When you receive your CosySoles, your order will include a RETURNS/REFUND Form. Please complete this form and return it with the purchased items.

• We will require your name, original order #, your email address and phone #. Packages must be returned freight prepaid. We cannot accept C.O.D. deliveries. Please provide a copy of your receipt with your return so that we can retrieve your original order information. 

• For RETURNS, the refund will exclude shipping and handling: Please state what you are returning and why.

• For EXCHANGES, please indicate what you are returning and what you want in exchange (size and color).

• We will require credit card information to complete the refund on RETURNS and to charge for shipping on EXCHANGES

• To ensure that your return is handled promptly, please be sure to mark "RETURN" on the package.