Return & Private Policy
Mailing Address: 1011 Holdsworth Cres., Milton, Ontario, Canada L9T 0C3.
When you receive your CosySoles, your order will include a RETURNS/REFUND Form. Please complete this form and return it with the purchased items.
- We will require your name, original order #, your email address and phone #. Packages must be returned freight prepaid. We cannot accept C.O.D. deliveries. Please provide a copy of your receipt with your return so that we can retrieve your original order information.
- For RETURNS, the refund will exclude shipping and handling: Please state what you are returning and why.
- For EXCHANGES, please indicate what you are returning and what you want in exchange (size and color).
- We will require credit card information to complete the refund on RETURNS and to charge for shipping on EXCHANGES
- To ensure that your return is handled promptly, please be sure to mark "RETURN" on the package.