Save yourself the time and trouble of writing the same email over and over again by listing your most commonly asked questions and answers here. A dedicated FAQ page should help address the basic needs of your customers, cutting down on customer service emails, increasing conversions, and creating a more satisfying shopping experience!
Frequently Asked Questions (FAQ)
THE SLIPPERS HAVE GRAIN IN THEM, DOES THIS MAKE THEM HEAVY?
When you are wearing the slippers, they don't feel heavy on your feet as long as you get the correct size. They are designed so that the grain surrounds the top of your foot. They do weigh more than a cloth slipper as they are filled with grain which retains the heat. Anyone who suffers with chronic cold feet will be so thrilled with the relief offered by the slippers that they will not find the weight a problem.
IS IT SAFE TO PUT SLIPPERS IN A MICROWAVE YOU ALSO HEAT YOUR FOOD IN?
Yes. When people heat food, it is normally in an enclosed container. The slippers may be placed on a piece of paper towel. If you are really concerned, you can wrap your slippers in a cotton tea towel. The microwave process destroys any bacteria/germs.
CAN YOU WASH THE SLIPPERS?
The slippers are made from a high-quality, non-pilling, polar fleece. You may spot clean the slippers with a damp cloth or sponge. The slippers cannot be soaked, as that would destroy their ability to retain heat.
DO THE SLIPPERS HAVE A NON-SLIP SOLE?
HOW LONG WILL THE SLIPPERS LAST?
HOW LONG WILL THE SLIPPERS STAY WARM?
When heated according to the instructions the slippers should retain the heat for approximately 30-40 minutes before returning to room temperature. However, once your cold feet have been heated, they will remain warm much longer as they are enclosed in a warm fleece slipper. You may re-heat the slippers as often as you wish while following directions.
WHAT IS YOUR RETURN POLICY?
We have a 30-day money back guarantee. You may also exchange the slippers for another size as long as they are unworn. Please see CosySoles detailed Return Policy
DO YOU SHIP OUTSIDE NORTH AMERICA?
Yes we ship outside North America! Canada Post offers multiple International Shipping options. Allow for 4-12 weeks when selecting most economical option "Small Packet International"
ARE COSYSOLES ONLY AVAILABLE ONLINE?
ARE THEY ALSO AVAILABLE IN STORES?
CosySoles are also available for sale & pick up in Mississauga ON, Canada at Foundation Chiropody Address: 2155 Leanne Blvd. Suite 125, Mississauga, ON, L5K 2K8 .