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CUSTOMER CARE



RETURN/EXCHANGE AND PRIVACY POLICY

Mailing Address: 1510 Stewart Crescent, Milton, Ontario, Canada  L9T 6P8.

We want you to be completely satisfied with your purchase. Simply return any unworn item within 30 days for an exchange or refund. Shipping charges are not refundable unless we made an error in your shipment. Product that shows signs of wear are not returnable and not refundable.

When you receive your CosySoles, your order will include a RETURNS/REFUND Form. Please complete this form and return it with the purchased items.

  • We will require your name, original order #, your email address and phone #. Packages must be returned freight prepaid. We cannot accept C.O.D. deliveries. Please provide a copy of your receipt with your return so that we can retrieve your original order information.


  • For RETURNS, the refund will exclude shipping and handling: Please state what you are returning and why.


  • For EXCHANGES, please indicate what you are returning and what you want in exchange (size and color).

  • We will require credit card information to complete the refund on RETURNS and to charge for shipping on EXCHANGES.

  • To ensure that your return is handled promptly, please be sure to mark "RETURN" on the package.

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TERMS AND CONDITIONS


Cosysoles is committed to making your online transaction safe, secure and confidential to the highest standards available.

Following are some relevant facts about how we treat your information.
We do not share or sell data. We collect billing and shipping information in order to process your order and deliver it to its destination. This information is used only by CosySoles and the couriers we use for the purposes of fulfilling your order. Personal information collected through this site is used only for our internal purposes. We will not sell your personal information, or authorize third parties to use such information for any commercial purpose, without your prior consent.

PERSONAL INFORMATION

We do not automatically collect personal information such as your name, address, telephone number or email address. Such information will be collected only if you provide it to us voluntarily in order to order products. We don't require that any personal information be provided in order to view our website.

How we use personal information sent to us by consumers:

Information collected by CosySoles is used to allow you to order products and receive promotional e-mails. CosySoles does not sell your personal information to any organization for any purpose.

We do send email.

We will send you email to confirm your order. From time to time, we send additional emails out to inform our customers of specials or promotions that they might be interested in. You can choose not to receive these emails by sending an email to info@cosysoles.ca and request to be removed from our list.

We DO NOT store credit card data.

We do not store your credit card information. Since the banking institutions are the most secure of any site, we have designed our systems so that only our bank's authorized payment provider stores your credit card information. This transaction is handled using the highest level of protection available. Secure Sockets Layer (SSL 128-bit) encryption and is automatically updated with the latest security advancements. We recommend that you have the latest browser version (Internet Explorer, Firefox, etc.) to ensure the best security.

We use Cookies.

Like most advanced sites these days, cosysoles.ca uses cookies to make your shopping experience the best it can be. No personal or credit card information is stored in these cookies and there is no risk to your privacy or security caused by this action. It is simply an identifier transferred to your system from ours that helps us manage your transaction. It remembers items in your basket and currency selections. You can choose not to use cookies if you like. We do not require cookies to process your order. However, the lack of this memory feature may cause some frustration in certain situations.

Getting Your Consent

By using cosysoles.ca you are consenting to the collection and use of personal and account information by CosySoles, for the purposes set out in this policy.

Changes to This Privacy Policy

All changes will be posted on cosysoles.ca promptly to inform visitors of what information is collected, how it is used, and under what circumstances it may be disclosed.

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DISCLAIMER


Cosysoles products are intended to provide comfort; they are not designed as medical devices and are not intended for use in the diagnosis of disease or other conditions, or in the cure, mitigation, treatment, or prevention of disease.

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